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Case Management Services 


The information below is related to case management and eligibility for services and supports in Colorado’s community-centered system. An individual applying for services may be placed on a waiting list to receive services. Services funded through the developmental disabilities system are not an entitlement. Quite simply, the need for developmental disabilities services in Colorado is greater than the amount of funding that is available. This is true for both child and adult services.  Contact your local CCB for more information. Much of this information is courtesy of Start Here: A Resource Guide, from the Division for Intellectual and Developmental Disabilities.


Who can help you determine eligibility?

Case Managers (also known as Service or Resource Coordinators) are qualified professionals trained to help people with intellectual and developmental disabilities and their families navigate the different types of services that may be available to meet their needs. Case Managers work at Community Centered Boards throughout Colorado and provide a variety of services, including:


  • Determining eligibility for services

  • Describing services and how to apply

  • Helping determine an individual's service needs

  • Working with individuals and families to develop individualized plans

  • Providing ongoing monitoring and support services

What do I need to bring to apply for services?

Your Case Manager will help you identify what information to gather and who to ask for the information needed. In general, it helps to bring:


  • The applicant’s social security number

  • School records

  • Results of any psychological testing

  • Results of cognitive IQ testing

  • Medical insurance information

  • Medicaid card

  • Medical history or other evaluations


If any of this information is not readily available, it will be helpful to bring the name and address of the school or agency that may have the information. Your Case Manager will ask you to sign a release of information, which will allow the schools or agencies you have previously used to send the CCB the information they need. Your Case Manager can also help you make arrangements to have other testing completed.

What if eligibility is approved?

Within 30 days after eligibility has been approved, you will meet with your Case Manager to discuss your specific needs and develop an Individualized Plan (IP). You and your Case Manager will also discuss the types of services that are available based on a needs assessment. If your child is still in school, your review may occur along with your IEP (Individual Education Program) meeting. For children up to age three, the plan is known as an Individualized Family Service Plan (IFSP) and is reviewed at least every six months.

How do you get on the waiting list?

If funding is not available for the type of services that you or your child needs, this will be identified on your Individualized Plan (IP) and you or your child will be placed on a waiting list. When you’re placed on a waiting list, you will be asked to decide:


  • If you would accept services as soon as they become available

  • If you would accept services at a specific date in the future

  • If you just want to be on the waiting list in case you should need services someday (i.e. safety net)


Currently, the only Medicaid waiver program that has a waiting list is the Developmental Disabilities Waiver. State-funded services programs, which are managed at a regional level, may also have waiting lists. If you are placed on a waiting list, your Case Manager will work with you or your family to identify other programs and services that might be of help to you while you wait. 

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