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Community Connections Inc. (Durango)

This position oversees the Single Entry Point Case Management Program for HCB-EBD, HCB-BI, CB-CMHS, HCB-CLLI, HCB-SCI, and Home Care Allowance Programs. May also oversee PACE and Hospital Back-up programs as needed. Responsible for hiring, training and managing a team of employees to provide single entry point case management services according to 10 CCR 2505-10, Volume 8. Standardized and specific training in disability and aging services, Colorado Medicaid and Case Management duties are required.Strong personnel and program management skills needed. Computer proficiency must be demonstrated to comply with State of Colorado requirements for documentation by Case Managers.


  • Personnel Management:

  • With assistance of SEP Program Manager, supervise SEP case management staff.

  • Prioritize and assign work to team members.

  • Perform performance feedback in accordance with agency policies and procedures.

  • Provide or arrange for appropriate staff training.

  • Work with supervisor and human resource to make hiring, termination and disciplinary decisions.

  • Provide support to SEP Program Manager by reviewing referrals/intakes and assigning to staff.

  • Program Management:

  • Serve the public interest in ensuring that all case management services are provided in accordance with Colorado Department of Health Care Policy and Financing (HCPF) and Colorado Department of Human Services (CDHS) Rules and Regulations.

  • Develop, manage and monitor a budget for the SEP Case Management department.

  • Monitor and identify program delivery issues or concerns and provide recommendations and administrative support to enhance program services.

  • Collect, monitor, maintain and evaluate program data.

  • Implement new program initiatives and facilitate resource development.

  • Identify and provide support in implementing best practices.

  • Serve as an administrator/supervisor in state information management systems.

  • Cooperate fully with monitoring by HCPF and the Federal Centers for Medicare and Medicaid Services (CMS) and other governmental or private entities assigned to confirm program quality.

  • Comply with all local agency Policies and Procedures.

  • Serve as a backup to case managers and maintain a case management caseload as needed.

  • Provide own transportation as needed to visit client homes and off-site program locations.

  • Demonstrate good written and verbal communication skills.

  • Reports and Partnerships

  • Attend board of director meetings and give reports as needed.

  • Represent the SEP Case Management in community collaborations, initiatives and committees.

  • Facilitate and manage required committees for Single Entry Point, including the Resource Development Committee and Community Advisory Committee.

  • Participate in or provide leadership for agency initiatives, projects and workgroups as appropriate to represent and enhance the SEP Case Management Department.

  • Demonstrate knowledge of the Crisis Communication Plan and Emergency Plan and implement as needed.

  • Prepare agency for SEP program surveys.Assist in development of and facilitate each Corrective Action Plan

  • Provide education to family members, businesses, community, other agencies, constituencies in both informal and formal settings.

  • Interact in a professional and compassionate manner with all persons in services, families, providers and community members.

  • Demonstrate comprehensive understanding of disability and aging rights and advocacy.

  • Additional duties may be assigned as requested.

  • Knowledge and Abilities:

  • Strong management skills

  • Ability to interpret state rules and regulation

  • Work independently as well as part of a team

  • Problem solve, learn quickly, and work with minimal oversight

  • Follow oral and written instructions

  • Maintain confidentiality in all aspects of client staff and agency information

  • Adhere to timelines, deadlines and meeting times

  • Use standard office equipment

Core Competencies:

  • Building Effective Teams

  • Conflict Management

  • Customer Focus

  • Directing Others

  • Hiring and Training

  • Process Management

  • Timely Decision Making


  • Must hold a bachelor's degree in a human behavioral science (such as human services, nursing, social work, psychology, etc.) or related field of study and at least two years of case management experience.

  • Must comply with all State of Colorado standards for SEP Case Management.

  • Must be able to drive for business, maintain a valid driver's license, current auto insurance in employee's name, and maintain a satisfactory driving record in the state of residency.

Physical Demands of the Job:

  • These essential tasks may be performed with or without accommodations or assistive technology. Employees in this position may spend significant hours on the computer writing and entering information into a variety of information systems.

  • The employee must be able to read text on the computer and paper documents.

  • Communicating with clients via email, letters and telephone are required.

  • This position frequently requires travel to meetings, trainings, and other community activities within Southwest Colorado.

  • Employees in this position use laptop computers and may also have documents and files that they will need to transport within and outside the office.

  • This position requires the employee to perform visits in client homes and make visual inspections of environmental conditions.

We are seeking a leader with a passion for supporting a dynamic team achieve program goals. This position is salaried/exempt, full time with benefits available. Salary: $27.50 per hour. Interested? Active CCI employees must submit a letter of interest and current resume to by 5 pm, Tuesday August 25, 2020. EOE

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